JOA service and support starts with our dedicated associates. Each technician embodies our “do whatever it takes” mentality—accepting calls day and night, traveling at a moment’s notice, troubleshooting ingenious solutions and fostering deep relationships with every customer. But more than that, they aren’t just there for you when trouble strikes. They passionately care about keeping your machines up and running, so they review best practices, inspect the machines beyond the repair, and recommend replacement parts—they are truly part of your facility’s team.
Responsive on-site and remote support for all your machine needs.
Committed to keeping your machines up and running, we provide 24/7 customized technical support throughout the life of your machine—from machine installation to start-up through all preventive maintenance and upgrades. You will always speak directly with our dedicated technical support associates, a team who knows your machines and facility, eliminating the need to re-educate tech support with every call.
We supervise installation to ensure a smooth start-up experience.
Our associates perform a thorough machine check prior to shipping and supervise installation on-site. We utilize the FARO® Laser Tracker ION® and FaroArm® system which marks the walls and floor for accurate machine placement and ultimate leveling precision.
Learn how to troubleshoot and monitor your machine.
Dedicated to quickly resolving critical production challenges, we developed a Continuous Machining Operations System (CMOS) program to educate your team on how to troubleshoot and monitor your machine to increase overall equipment efficiency and reduce downtime. Learn More
Get the most out of your investment with a Machine Health Check.
Ensure your machine’s performance and production are continually optimized with our quarterly Machine Health Check service. With regular on-site checks at pre-determined pricing, budget for routine maintenance before problems arise. By performing production machine audits, we determine if your machine is running properly and find areas to improve production efficiency—which could include replacing parts, updating processes, or discussing new operational ideas. As part of this quarterly program, technicians help run the lines and assist with operational training.