Andernach,
Germany
In January of 2003, to better serve our customers in the eastern
hemisphere JOA opened a sales and service office in Europe. This
office is located in Andernach, Germany and operates as Curt G. Joa Europe GmbH.
This office is fully staffed
with experts that have worked in the hygiene industry for many years.
In 2005, systems were installed to allow for spare parts processing.
This was a welcomed service to customers who needed answers to spare
parts questions when the United States office was not open.
In mid 2006, IT systems were upgraded to allow the office high
speed access to all JOA libraries and documentation. This upgrade
dramatically improved our ability to service existing equipment
in the eastern hemisphere. It also improved service in the western
hemisphere through early morning phone support
provided by the European
office.
Between the offices in Europe and the United States,
we offer phone
support 16 hours/day.
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